ORDER MADE WILL BE PREPARED TO SHIP IN 5~10 BUSINESS DAYS. DUE TO THE COVID19, FREE SHIPPING HAS BEEN CEASED TEMPORARILY AND ALL ITEM WILL ONLY BE SENT VIA EXPRESS SHIPPING @ USD 20

COVID19 Updates

Important Notice:

Free Shipping have been ceased wef 20/04/2020. All orders will now be only shipped with Express Shipping option with a charge of USD 20. 


Dear beloved guests, friends and brothers of WR Watches,

Happy to be here today, and sad to be here as well. We would like to take this golden opportunity to thank everyone for the wonderful support in this tough journey as the world continue to battle with this pandemic. The support gathered is what that made us more resilient, stronger and I hope everyone is doing well.

It had been an extremely tough journey for business to be carried out as usual due to measures imposed by governments, all across the world to fight this battle. As a result of all these implementations, flight restriction, social distancing, it poses a serious challenge/disruption on the logistic front. The big delay caused by such implementation will result in slower processing speed, logistic clearance, custom clearance and delivery, which will result in the beautiful parts/watches arriving much later than expected in normal time.

In this period, we also seen a spike of Paypal cases, refunds and emails from customers regarding such delays/their logistic whereabout and it's unfortunate that some of our colleagues even got threatened and insulted for delays that are not caused by us. We have also been trying our very best to arrange for the best form of delivery with our logistic partner and accomodating to rules that are changing every single day.

Do bear in mind, we are not only dealing with one country but the entire world's supply chain.

All refunds have been posted for parcel which is not shippable in this day context.

Logistic front is also facing a big hike in fees and we have been silently absorbing all the fees without having the customer to pay any extra, till this present moment. Costs from all area has also exponentially increased from manufacturing to production to logistic and even PAYPAL! However, despite so, we continue to provide upgrades to our items across the shelf, without raising the prices to any item.

Coupling with the new rule that Paypal implemented, we are now officially losing money for each refunds made as the transaction commissions will not be refunded by Paypal. This is extremely bad for us. We strive to improve and provide better and more affordable options for each and everyone but all this can only be done with the collective understanding and effort from all of you.

We would like to take this opportunity to appeal to you, to kindly understand that business is not as usual. The world is facing a tough challenge to battle with COVID19. Your great understanding and patience is greatly appreciated. If a chance was ever granted and should we be able to afford, we would love to personally fly over and hand each and everyone your parcels.

At the same time, I would also like to make another appeal for customers which are not able to understand the situation and context today, to not buy, till coasts are clear.

I will take this opportunity again hereby, to sincerely thank everyone for the kind support as always. God bless.

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Shipping restriction:

Due to the complication of COVID19 situation in certain countries. We regret to inform you that we have receive notice from DHL regarding the following suspension of exports to countries as follow:

India, Nepal, Pakistan, Burkina Faso, Guinea-Bissau, Comoros, Mauritius, Reunion, Rwanda, Seychelles, Somalia, Sao Tome and Principe Belgium, the Republic of Somalia, Mayotte, Libya, Venezuela

Certain countries has also set up their restriction of delivery to the places listed below:
Spain
Pickup and delivery services are suspended for
08700, 08710, 08711, 08712, 08788

Austria
The following zip pickup and delivery services will be affected (quarantine area)
5542
5611, 5612, 5630, 5632, 5645
6553, 6555, 6561, 6563, 6580
6754, 6762, 6763, 6767
6888
9844

France
The following zip pickup and delivery services will be affected (quarantine area)
07000-07099
07110-07999
26110-26190
26217-26900

Portugal
The following zip pickup and delivery services will be affected
3880000-3880999
3885000-3885999

Italy has added the following affected areas.
GENOVA: from 16010 to 16167;
Modena: from 41010 to 41126;
PESCARA: from 65010 to 65129;
CHIETI: from 66011 to 66100;
AQUILA: from 67030 to 67038;
FOGGIA: 71051;
ARIANO IRPINO: 83031;
SALA CONSILINA: 84036;
CAGGIANO: 84030;
POLLA: 84035;
ATENA LUCANA: 84030;
PROCIDA: 80079;
CAMPOBASSO: from 86010 to 86100

In order to prevent the spread of the new corona virus, most European countries have adopted compulsory quarantine measures, and delivery services will be affected; please take note of the following if your area has been impacted.

For affected customers please be aware that the parcel will be sent later in response to the following export suspension.

For more information, please contact us at info@wrwatches.com 

Regards,
WR Watches