Free Shipping have been ceased wef 20/04/2020. All orders will now be only shipped with Express Shipping option with a charge of USD 20.
Dear beloved guests, friends and brothers of WR Watches,
Happy to be here today, and sad to be here as well. We would like to take this golden opportunity to thank everyone for the wonderful support in this tough journey as the world continue to battle with this pandemic. The support gathered is what that made us more resilient, stronger and I hope everyone is doing well.
It had been an extremely tough journey for business to be carried out as usual due to measures imposed by governments, all across the world to fight this battle. As a result of all these implementations, flight restriction, social distancing, it poses a serious challenge/disruption on the logistic front. The big delay caused by such implementation will result in slower processing speed, logistic clearance, custom clearance and delivery, which will result in the beautiful parts/watches arriving much later than expected in normal time.
In this period, we also seen a spike of Paypal cases, refunds and emails from customers regarding such delays/their logistic whereabout and it's unfortunate that some of our colleagues even got threatened and insulted for delays that are not caused by us. We have also been trying our very best to arrange for the best form of delivery with our logistic partner and accomodating to rules that are changing every single day.
Do bear in mind, we are not only dealing with one country but the entire world's supply chain.
All refunds have been posted for parcel which is not shippable in this day context.
Logistic front is also facing a big hike in fees and we have been silently absorbing all the fees without having the customer to pay any extra, till this present moment. Costs from all area has also exponentially increased from manufacturing to production to logistic and even PAYPAL! However, despite so, we continue to provide upgrades to our items across the shelf, without raising the prices to any item.
Coupling with the new rule that Paypal implemented, we are now officially losing money for each refunds made as the transaction commissions will not be refunded by Paypal. This is extremely bad for us. We strive to improve and provide better and more affordable options for each and everyone but all this can only be done with the collective understanding and effort from all of you.
We would like to take this opportunity to appeal to you, to kindly understand that business is not as usual. The world is facing a tough challenge to battle with COVID19. Your great understanding and patience is greatly appreciated. If a chance was ever granted and should we be able to afford, we would love to personally fly over and hand each and everyone your parcels.
At the same time, I would also like to make another appeal for customers which are not able to understand the situation and context today, to not buy, till coasts are clear.
I will take this opportunity again hereby, to sincerely thank everyone for the kind support as always. God bless.
For any inquiries, please contact us at firstname.lastname@example.org