All watches purchased from WR Watches will cover with our manufacturer warranty vary by brand from 1 ~ 2 Years (12 ~ 24months).
Any manufacture defect or poor logistic handling that results in defects/damage during transit/prior to receipt will be covered under the warranty provided by WR Watches.
In an event of warranty claims, customer will proceed to ship the item back to us.
Do take note that customers are responsible for the transportation fees, not limited to postage, insurance and packaging materials.
It is encouraged that the customer purchase insurance for the shipping to insure themselves against missing parcels before receipt by us for warranty. Please take note that the warranty will lapse should there be no receipt of watches.
A typical repair/warranty claim timeline is 30 days from the date of the approval of this repair/warranty quote. Any costs incurred for non-warranty repairs will be communicated for approval before work is completed.
Watch that purchased from us does not cover with :
- Damages caused due to modification / unauthorised opening/repairs, improper usage, alters and tampering of item.
- Negligence/Accident/Misuse resulting in Defects or damages.
- Worn out parts (ie. case, case back, battery(If any), bracelet/straps from wear & tear).
For watches purchased from a third party, kindly please contact the respective vendor to liase for your after-market service.